Maruti Suzuki India announced that its service network has now surpassed over 4,000 touch-points in 1,989 towns and cities across the country. It has also set-up 208 new service workshops in the calendar year 2020-21 amidst tough conditions and challenges faced due to the COVID-19.
Maruti Suzuki’s doorstep and breakdown assistance clearly reveal its commitment towards offering its best after-sales service to its customers. It also initiated a smart workshop called Service on Wheels that gives the customers the option to avail Maruti Suzuki service at their doorsteps. Service on Wheels facility has over 200 units spread across 124 cities and towns and provide service, repairs and other related jobs for all Maruti Suzuki passenger vehicles.
Maruti Suzuki has also formed a Quick Response Team (QRT) which is a first-of-its-kind integrated service initiative. It has also rolled out bike personnel in 249 cities to help in providing faster on-road assistance for customers’ cars.
Currently, the company has over 780+ emergency service vehicles (bikes and four-wheelers) that include expert technicians who have served over 1.14 Lakh customers in this COVID-period.
All communications or any issues regarding repairs and their estimates are informed digitally to customers. Any new repairs on their vehicles will be communicated to customers and will be completed only upon approval. To keep the transparency in services, any new modifications are done only after getting approval from customers.
Mr Partho Banerjee, Executive Director (Service), Maruti Suzuki India said, “We have established a relationship of high trust with customers over the past three decades. The creation of over 4000 service touch-points is a testimony to our commitment to Customer Convenience and Customer First approach.”
He further added, “We have also brought several innovations such as the Quick Response Team, Service on Wheels, among others, to cater to the different needs of the customers. These efforts have helped us especially in the extraordinary times of the pandemic to service the customer vehicles.”
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